Holiday Inn Norwich, Ipswich Road by IHG

My niece and I stayed here 3 nights to visit family. As she is in a wheelchair Emily on reception changed our room to a walk in shower room on the ground floor. All staff in reception, bar, health suite, kitchen and restaurant were friendly, chatty and polite. Ive had the best breakfast here that I've ever had. I'm gluten and dairy free so there was a really impressive variety of breads, cereal, jams, milks and even soya yogurt. The restaurant manager explained exactly what I could have from the hot buffet and that it was cooked separately. Having calorific values to check was another bonus point. I'm not a coeliac but have many food intolerances which if eaten can cause digestive and skin problems. I would recommend anyone with these intolerances or without to stay here. Swimming pool, sauna, jacuzzi and steam room also lovely and even has a spinner to dry your swimwear. Eleven out of ten for this hotel. It's in a quiet location too. We chose it as it's near our family.

Ideal location for visiting the city of Norwich. The hotel is in a quiet area so no traffic noise, although we were woken at 6.30am on a Saturday morning by a guest with an extremely loud exhaust. That's impossible for the hotel to police though. Plenty of free parking for guests. The room was a decent size, bathroom has hand wash and shower gel supplied. Breakfast was superb. A really good hot & cold selection that was kept well stocked. They even have sections for vegan & gluten free options. The hot drinks machine was always busy (2 or 3 people queueing) but the restaurant area was full so that's to be expected.

Breakfast was very good, room was tidy and comfortable. Staff was great, the first guy we interacted with on the first night went above and beyond expectations; then the lady the next day was somehow able to get us a taxi despite everything being so busy or pre-booked.

Although it’s not the newest of hotels, it is very clean and presentable. The staff all fantastic. I’ve never come across such a professional, polite, attentive and obliging crew anywhere. (It’s like they actually enjoy their work 😉) If they’re on a bonus scheme I’d endorse 100% for all of them. Evening meal was 10/10 as was the accompanying beer and wine. We opted for a late room service breakfast and on checking found our card hadn’t been collected. Rang reception and no drama at all someone came and collected our card and breakfast was delivered as ordered. Breakfast in bed!!! You don’t get that at premier inn. Breakfast all super, only moan MrsKPJ said the vegan sausages weren’t very nice. However she didn’t go short

Obviously a dated building, but functional. The room was modern, spacious and the cleaning standards were excellent compared to other hotels I have stayed at in Norwich. The staff were also really helpful as my TV was broken and they brought another from another room. The bed was also comfortable, which I rate as extremely important. I also used the gym, which was a little tired, but fantastic to have when travelling for business.